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Documentation

Cookie Policy

Last Updated: 22.11.25

 

1. Introduction

This document is 1 of 4 documents that forms the ‘Terms and Conditions of Use’ which governs access and use of Our Site. Please ensure you have read the other documents as well.

This Cookie Policy explains how Spire Website Services ("We/Us/Our") use cookies and similar technologies on Our Site.

By using Our Site, you agree to the use of cookies as described in this Policy. You may withdraw your consent at any time by adjusting your browser settings or using available cookie controls.

 

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help improve your experience by enabling the website to function properly, remembering preferences, and providing anonymised usage data.

 

3. How We Use Cookies

We use cookies to:

  • Ensure Our Site works correctly

  • Analyse website performance and visitor behaviour

  • Improve user experience

  • Support security features

We do not use cookies for:

  • Targeted advertising campaigns

  • Selling or sharing personal data with third parties for marketing purposes

 

4. Types of Cookies We Use

4.1 Necessary Cookies (Essential)

These cookies are required for the basic functioning of Our Site. Without them, parts of the website may not work properly.

Examples include:

  • Cookies used by Wix to manage site performance and security

4.2 Analytics Cookies (Performance)

These cookies collect anonymous data about how visitors use Our Site. This helps Us improve content and functionality.

We use:

  • Google Analytics cookies

  • Wix Analytics cookies

Collected data may include:

  • Pages visited

  • Time spent on pages

  • Browser and device information

  • Approximate geographic location

4.3 Functional Cookies

These cookies remember your preferences, such as cookie settings.

We currently use minimal functional cookies.

All of our essential cookies are from our site provider wix, see Wix's own Cookie Policy for full listing.

 

5. Cookies Used on Our Site

Google Analytics Cookies

Cookie Name

Purpose

_ga

Used to distinguish users

_gid

Used to distinguish users

_gat

Used to throttle request rate

AMP_TOKEN

Stores a token for AMP pages

gac*

Stores campaign information

Wix Cookies

Wix may place cookies to support site stability, security, and analytics.

Examples include:

  • Session cookies

  • Security cookies

  • Performance cookies

For more details on Wix cookies, please refer to Wix's official cookie documentation.

6. Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

  • Block cookies

  • Delete cookies

  • Prevent tracking

  • Receive warnings before cookies are stored

Please note: disabling some cookies may affect the functionality of Our Site.

 

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. The active policy will supersede all previous versions and the revision date will appear on the start page of the document. You will be deemed to have accepted the changes upon accessing our site.

 

8. Contact Us

If you have any questions about this Cookie Policy or how We use cookies, you may contact Us by email or via the website contact form.

 

End of Cookie Policy.

Privacy Policy

Last Updated: 24.11.25

 

1. Introduction

This document is 1 of 4 documents that forms the ‘Terms and Conditions of Use’ which governs access and use of Our Site. Please ensure you have read the other documents as well.

Spire Website Services ("We/Us/Our") understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits Our Site and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

2. Information About Us

The Site is owned and operated by Joshua Joseph Derby, t/a Spire Website Services, located at Apple Tree Cl, Witheridge, Tiverton EX16 8AR.

You may contact Us by email at JJDerby@Protonmail.com.

All data protection queries may be directed to the email address above.

 

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites, and We advise you to check the privacy policies of any such websites before providing any data to them.

 

4. What Is Personal Data?

Personal data is defined under the UK GDPR and Data Protection Act 2018 as any information relating to an identifiable individual.

Personal data includes information such as your name, contact details, IP address, device information, and any other data that can identify you directly or indirectly.

 

5. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to be informed about Our collection and use of personal data.

  • The right to access the personal data We hold about you.

  • The right to have personal data rectified if inaccurate or incomplete.

  • The right to have personal data erased ("the right to be forgotten").

  • The right to restrict processing of your personal data.

  • The right to object to Us using your personal data for certain purposes.

  • The right to withdraw consent at any time.

  • The right to data portability.

If you wish to exercise any of these rights, please contact Us using the details in Part 15.

You may also contact the Information Commissioner’s Office (ICO) if you have concerns about Our handling of your personal data. However, We would welcome the opportunity to resolve your concerns first.

 

6. What Data Do We Collect and How?

Because our website does not use account systems, registration forms, or online payments, the personal data We collect is limited.

We may collect:

Data You Provide Voluntarily:

  • Name

  • Email address

  • Telephone number …..

  • Any information submitted via contact forms

Data Collected Automatically:

Using Google Analytics and Wix Analytics, We may collect:

  • Your IP address

  • Device and browser information

  • Pages visited and actions taken on Our Site

  • Approximate geographic location

  • Time spent on pages

We do not collect special category data or data relating to children.

 

7. How Do We Use Your Personal Data?

We will only use your personal data when We have a lawful basis to do so. This includes:

Legitimate Interests

 

All information is used internally and anonymised before use.

  • Responding to enquiries sent through Our Site

  • Understanding how visitors use Our Site to improve functionality and user experience

Consent

  • When you submit a contact form, you consent to Us using your details to respond to your enquiry

We Do NOT:

  • Process online payments through the Website

  • Create user accounts or logins

  • Store card or banking information

  • Send marketing emails

 

 

8. How Long Do We Keep Your Personal Data?

We will keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods:

  • Contact form submissions: Up to 12 months unless ongoing communication requires longer retention.

  • Analytics data: Retained according to Google Analytics and Wix’s standard policies.

You may request deletion of your data at any time.

 

9. How and Where Do We Store Your Personal Data?

We store personal data securely and take reasonable steps to protect it.

Your data may be stored or processed by third-party services such as Wix and Google Analytics. This may involve data being stored outside the UK.

Where this occurs, We ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses

  • Data protection agreements

 

10. Do We Share Your Personal Data?

We do not sell or share your personal data for marketing.

We may share your data with:

  • Wix, for website hosting and analytics functions

  • Google Analytics, for site usage metrics

We may also be legally required to share certain information in limited circumstances (e.g., responding to lawful requests from authorities).

 

11. How Can You Control Your Personal Data?

You can:

  • Request access to your data

  • Request correction or deletion

  • Object to data processing

  • Withdraw consent at any time

You can also manage cookie preferences through your browser or through Our Site’s cookie banner (where applicable).

 

12. Withholding Information

You may access Our Site without providing any personal data.

Certain features (such as contact forms) require personal data. If you choose not to provide it, We may not be able to respond to your enquiry.

 

13. Accessing Your Personal Data (Subject Access Requests)

You may request details of the personal data We hold about you.

Requests must be sent to the email provided in Part 15.

We will respond within one month as required by law.

 

14. Cookies and Analytics

Our Site uses:

  • Wix Cookies (essential and functional)

  • Google Analytics Cookies (performance)

We use these tools to understand visitor behaviour and improve Our Site.

Please Refer to Our Cookie Policy for more details.

You can control cookies via your browser settings.

 

15. Contacting Us

For all data protection queries, including subject access requests, please contact Us:

 

16. Changes to This Privacy Policy

We may update this Cookie Policy from time to time. The active policy will supercede all previous versions and the revision date will appear on the start page of the document. You will be deemed to have accepted the changes upon accessing our site.

 

End of Privacy Policy.

Website Terms and Conditions

These Terms and Conditions of Use, together with any and all other documents referred to herein, set out the terms of use under which you may access and use this website ("Our Site/The Site"). Please read these Terms and Conditions carefully and ensure that you understand them. You agree to comply with and be bound by these Terms and Conditions whenever you access and use the services offered on our site. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using the Site immediately.

Last Updated: 22.11.25

 

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

"Content" – means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and

"We/Us/Our" – means Spire Website Services.  …...

 

2. Information About Us

The Site is owned and operated by Joshua Joseph Derby, t/a Spire Website Services, located at Apple Tree Cl, Witheridge, Tiverton EX16 8AR.

You may contact Us by email at JJDerby@Protonmail.com.

 

3. Access to Our Site

Access to Our Site is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

 

4. Ownership: (Intellectual Property Rights)

All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.

You may:

  • Access, view and use Our Site in a web browser;

  • Download Our Site (or any part of it) for caching;

  • Print pages from Our Site;

  • Download extracts from pages on Our Site; and

  • Save pages from Our Site for later and/or offline viewing.

Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining written permission or a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit normal access, viewing and use of Our Site for general information purposes.

Nothing in these Terms and Conditions limits or excludes your statutory rights regarding fair dealing under the Copyright, Designs and Patents Act 1988.

 

5. Linking to Our Site

You may link to Our Site provided that:

  • You do so in a fair and legal manner;

  • You do not suggest any form of association, endorsement or approval by us where none exists;

  • You do not use any logos or trade marks displayed on Our Site without Our express written permission; and

  • You do not do so in a way that damages Our reputation or takes unfair advantage of it.

Framing or embedding of Our Site on other websites is not permitted without Our express written permission.

You may not link to Our Site from any other site whose main content contains material that is unlawful, offensive, harmful, discriminatory, misleading, or otherwise inappropriate.

 

6. Our Links to Other Sites

Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for their content. The inclusion of a link is for information only and does not imply endorsement.

 

7. Disclaimer

Nothing on Our Site constitutes professional advice on which you should rely. Site content is provided for general information purposes only.

We make reasonable efforts to ensure that the Content is complete, accurate and up-to-date, however we make no representations, warranties or guarantees (whether express or implied) that this is the case.

 

8. Our Liability

To the fullest extent permissible by law, We accept no liability for any loss or damage arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

We will not be liable for:

  • loss of profits, sales, business or revenue;

  • loss of business opportunity, goodwill or reputation;

  • loss of anticipated savings;

  • business interruption; or

  • any indirect or consequential loss or damage.

We exercise reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from malicious software, denial-of-service attacks, or similar harmful events.

Nothing in these Terms and Conditions excludes or restricts liability for fraud and fraudulent misrepresentation.

 

9. Viruses, Malware and Security

You are responsible for protecting your hardware, software and data from viruses and malware.

You must not deliberately introduce viruses or attempt to gain unauthorised access to Our Site or any connected servers or systems.

Any such breach may constitute a criminal offence under the Computer Misuse Act 1990 and will be reported to law enforcement authorities.

 

10. Acceptable Usage Policy

You may only use Our Site in a lawful manner. Specifically, you must not:

  • violate any laws or regulations;

  • use Our Site in any fraudulent manner;

  • knowingly transmit any harmful code, viruses or malware;

  • use Our Site in a way intended to harm others.

We reserve the right to suspend or terminate your access to Our Site if you materially breach the terms of the Contract and it’s Policies.

 

11. Contract, Privacy and Cookie Policies 

Use of Our Site is governed by this document (Terms and Conditions) and the following documents which are implicit to your agreement of the WebsiteTerms and Conditions of Use of Our Site. You agree to accept all of the written policies therein whenever you access and use Our site.

Contract Terms Document

Privacy Policy Document

Cookie Policy Document

Terms and Conditions Document

Please ensure that you have read and understand these documents before using Our Site and services.

 

 

12. Changes to These Terms and Conditions

We may update this Cookie Policy from time to time. The active policy will supercede all previous versions, and the revision date will appear on the start page of the document. You will be deemed to have accepted the changes upon accessing our site.

 

13. Contacting Us

To contact Us, please email JJDerby@Protonmail.com, or use the contact methods available on Our Site.

14. Communications from Us

If We have your contact details, We may send you important notices by email relating to changes to Our services or these Terms and Conditions.

We will not send marketing emails without your express consent.

 

15. Data Protection

All personal information We may use will be collected, processed and held in accordance with the UK GDPR and Data Protection Act 2018.

For full details of how We handle personal data, please refer to Our Privacy and Cookie Policies.

 

16. Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales.

If you are a consumer or business, any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

End of Website Terms and Conditions.

Terms Of Contract 

Last Updated: 22.11.25  

​

1. Definitions and Interpretation

“Agreement” – The contract, as defined herein between Spire Website Services (the “Service Provider”) and you (the Client).
“The Client” – The individual or business purchasing services under this agreement.
“Services” – Website design, Development, Maintenance, Management, SEO, Graphic design, and Hosting via Wix and/or other external platforms.
“Deliverables” – Any work produced as part of the Services.
“Fees” – All payments due under this Agreement.
“Milestone” – A defined phase of project work attached to a payment schedule.
“Initial Charge” – Cost of contracted works under this agreement.

“Additional Incurred Charge (AIC)” – Costs calculated on an hourly rate for additional works not included for in this agreement -POA.

 

 

2. Provision of Services

The Service Provider will supply the Services with reasonable skill and care and in line with industry standards.
Projects may include website design, development, maintenance, SEO, hosting support, management, and graphic design.
Work must be booked with 7–10 days’ notice.{ not clear what you’re getting at here? } Turnaround times depend on workload and availability.

Feedback & Revisions

Clients have 10 days to provide feedback on delivered work.
Each project includes up to 5 rounds of revisions. Additional revisions will be billed at the hourly rate.

Conduct & Communication

Clients are expected to communicate respectfully and respond within reasonable timeframes. {you need to specify timeline here for the next para to carry any weight}
The Service Provider may terminate the Agreement if the Client is consistently late, unresponsive, obstructive, or behaves inappropriately.

 

3. Fees, Payment and Records

Project payments are due every 50 hours of completed work OR at each milestone—whichever occurs first.
For example, if a project includes 4 milestones, each milestone will trigger a payment of 25% of the total cost.

If a milestone requires more than 50 hours of work, an invoice will be issued for those 50 hours at the hourly rate.

Invoices are due for payment on receipt and  must be paid within 7 days. The next phase of the project will not progress until oustanding payment/s are received.

All payments must be made in GBP via bank transfer or PayPal.

Late payments will, at our discretion, incur interest at 6% per calendar month on outstanding balances.

 

4. Hosting & Third-Party Services

Hosting, domain names, email services, and third-party integrations are the Client’s responsibility unless otherwise agreed.
The Service Provider is not liable for outages, downtime, or failures due to circumstances outside of our control.
Hosting prices quoted are current and are liable to increase over time due general market pressures.

 

5. Termination

By the Client

The client can cancel the contract at anytime after commencement of the contract by sending a ‘Cancellation Notice’ email to the service provider’s email address. The service provider will, upon receipt, immediately stop all works on the project and raise an invoice for unpaid works up to the point of receipt of the Cancellation notice and invoice the client accordingly.   

By the Service Provider

The Service Provider may terminate the Agreement in the case of:

  • Non-payment,

  • Repeated missed meetings or failure to provide required materials,

  • Disrespectful behaviour or any act that constitutes a breach of this Agreement.

Upon termination by either party, all outstanding invoices must be paid immediately.

 

6. Intellectual Property

By default, the Service Provider retains ownership of all Deliverables.
The Client is granted a licence to use Deliverables while using the Service Provider’s services as defined herein.

The Client may acquire full ownership of Deliverables if explicitly agreed to in writing by the Service Provider and paid for in full by the Client.

Stock images, fonts, or assets licensed from third parties remain bound by their respective licences.

 

7. Liability and Indemnity

The Service Provider is not liable for losses resulting from:

  • Client misuse or modification of Deliverables,

  • Delays caused by the Client,

  • Third-party outages, failures, or issues outside of our control.

To the fullest extent permitted by law, our liability is limited to the total Fees paid for services under this Agreement.

 

8. Guarantee

Web development work includes a 30-day guarantee beginning on the date the website goes live.
The guarantee will be rendered void if the Client or a third party makes changes that cause the website to malfunction.

 

9. Confidentiality

Both Parties agree to hold and protect confidential information associated with this contract throughout the contract term and beyond. This clause survives termination of the contract.

 

10. Data Protection

Personal data will be handled in accordance with the Service Provider’s Privacy Policy, available on the website.
The Client is responsible for ensuring any data they supply complies with UK GDPR.

 

11. Dispute Resolution

If a dispute arises, both Parties agree to attempt informal resolution first.
If unresolved, the matter may be referred to mediation before legal action is taken.

 

12. Law and Jurisdiction

This Agreement is governed by the laws of England & Wales.
Any disputes will be resolved in the courts of England & Wales.

End of Contract Terms.​

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